Contact
Reach the right team directly — support, sales, billing, enterprise, security, privacy, legal or press. We don’t hide behind a chatbot, and we aim to respond within one business day.
Choose the right team
Help with your account, renders, exports, or any feature inside the VidGen studio.
support@vidgen.pk
Within 1 business day
Volume pricing, custom workflows, team workspaces, SLAs and bespoke onboarding.
sales@vidgen.pk
Same business day
Questions about invoices, credit packs, plan changes or refund eligibility.
billing@vidgen.pk
1–2 business days
Report a security issue, account compromise, or violation of our Acceptable Use Policy.
security@vidgen.pk
Within 24 hours
More inboxes
press@vidgen.pk
Interviews, quotes, brand assets, and product reviews.
legal@vidgen.pk
Terms questions, copyright notices, and formal correspondence.
privacy@vidgen.pk
Data subject requests, GDPR enquiries, and biometric-data deletion.
partners@vidgen.pk
Integrations, co-marketing, agency programs and resellers.
Monday – Friday, 10:00 – 19:00 PKT (Pakistan Standard Time, UTC+5). We monitor priority channels outside of business hours; expect a response on the next business day for everything else.
VidGen is independently built and operated from Pakistan. We work asynchronously across time zones and serve customers worldwide. For postal correspondence, please email legal@vidgen.pk for an address.
FAQ
We aim to reply to customer support within one business day. Sales, security and abuse reports are normally answered the same business day. Billing and refund requests are typically actioned within one to two business days.
Yes. Our general WhatsApp line is +92 304 7036143. WhatsApp is the fastest channel for sales conversations and time-sensitive enterprise enquiries.
VidGen is independently built and operated in Pakistan. We work asynchronously across time zones and serve customers worldwide.
You can delete most assets directly from the studio Library. For urgent privacy requests — including biometric data removal under GDPR — email privacy@vidgen.pk with the subject "Urgent deletion" and we will action it as a priority.
Email sales@vidgen.pk or message us on WhatsApp. We will set up a 30-minute call to scope your volume, SLA requirements, integration needs and security review process.